Cottages Booking Terms and Conditions

Owners: Adrian & Carol Ann Black
VAT number: 863 5022 35 

Thank you for choosing to book with North Hill Cottages. We look forward to welcoming you. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

Prices

The price of the accommodation includes the following:

  • Electricity, linen, hot water, central heating*, free log basket, wireless Broadband and use of the Swimming Pool and Tennis Court.
  • There is a coin metre for use of the Sauna, pool table, table football and the bubbles in the Jacuzzi. There are honesty boxes for replenishing your supply of logs and for use of the laundry. We can supply a cot and high chair by prior arrangement free of charge but please note we do not supply bedding for the cot.
  • In the case of single sex, or multiple cottage bookings by the same party, we will ask for an additional security deposit of £150 per cottage or £30 per person in the party whichever is greater. This security deposit will be refunded following departure, provided that these Terms & Conditions have been fully complied with.

* Central heating is available from 1st October – 31st May each year on a timed basis from 06.00 – 09.00 Hrs and from 16.00 – 23.30 Hrs. If you require central heating on during the summer months or outside the timed period in the winter months a charge of £3.00 per day per cottage will be payable. This should be paid prior to departure.

Payment

For Bookings More than 8 Weeks before Arrival

Once we have received confirmation that you wish to book, we will ask for a deposit of 1/3rd of the full price which must be paid by credit transfer or credit/debit card within 7 days of your confirmation. We will re-let the property if the deposit is not received within 7 days. The balance (2/3rds) is due eight weeks before arrival and if this is not received we will relet the property.

For Bookings made Within 8 Weeks of Arrival

If bookings are made within 8 weeks of arrival we will ask for the full payment (deposit and balance) within 7 days of you confirming you wish to proceed with the booking.

Pets

Well-behaved pets are permitted by prior arrangement at the additional cost of £25 per pet/per stay. Dogs must not be left unattended in the cottage and the Dog owners are responsible for clearing up after the dog in the grounds. We are surrounded by fields that often have sheep in them so please ensure your dog is under control at all times. Farmers understandably take a very dim view of dogs that worry sheep and can take matters into their own hands.

Acceptance of Children

We welcome children of all ages. Children should be supervised at all times to protect them from natural hazards in the gardens and fields, ponds and with farm animals. The Swimming Pool has automatic locking doors and the leader of each party is provided with access keys along with their cottage keys. Children must not be given these keys and must be supervised at all times in the swimming pool.

Cancellation and Insurance

By making your booking, our agreement is a legal contract and any money you have paid to us is non-refundable. If you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance.

If we do succeed in re-letting the booking, you are no longer liable for the balance or a part of the balance, and we will refund it to you or part of it if you have already paid it. For the avoidance of doubt we will endeavour to relet the property for the best price possible (which may be a discount to the full price or the price you paid). To calculate your refund above we will deduct 1/3rd of the price paid by you (ie the deposit), and refund to you 2/3rds of the price the new customer paid (this may be less than the balance you paid).

Please note that your deposit is not refundable under any circumstances. We would recommend that you take out cancellation insurance to cover this cost. We can assist with specialist 3rd party insurers.

Non-availability of Accommodation

We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

Arrival

Your accommodation will be available to you from 3.00 pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your cottage.

Late arrival procedure

Please ensure you contact us no later than 10.00am on the date of arrival to let us know if you will be arriving late. We can then arrange for you to have access to the keys when you arrive.

During your Stay

The Owners are entitled to refuse to hand over to you or to repossess the accommodation if they reasonably believe that the cottage is being used as part of a business or inaproprietly in the view of the Owner or that any damage is likely to be caused by you or your party or can repossess the accommodation if damage has been caused. You cannot allow more people than you have booked to stay in the accommodation, nor can you significantly change the makeup of the party during the duration of your stay in the accommodation. The size of your party and makeup of it were specified in the Confirmation of Booking we sent you. We reserve the right to refuse entry or ask you to leave if there are more people in your party than the number specified in your booking confirmation. You may not carry out any form of trade or business from the property, nor may you sub-let any part of the building. Smokers are welcome but you agree not to smoke in any part of the Cottage. Ash trays are provided in each cottage for use outside the Cottage.

NOISE: Please avoid late-night noise (after 11pm), particularly outside. You must allow the Owner or any representative of the Owner access at any reasonable time during your stay.

Departure

Please be ready to leave the accommodation by 10.00am on the day of departure, unless otherwise authorised by the owners. Late departures may well mean we have cleaning staff on site unable to clean that we are paying. In these circumstances we reserve the right to invoice you at the rate of £10 per hour for the period that you are still in the Cottage after 10.00am. You agree to keep the accommodation clean and tidy as found and leave the accommodation in a similar condition. The following basic level of cleanliness is required on departure; Cookers and ovens clean and fat-free. Kitchen floors swept. Crockery and cutlery washed/dried and put away. Toilets cleaned. Carpets vacuumed. Beds stripped (not mattress protectors). Obvious spills and stains removed. Any furniture moved restored to original position. Barbeque clean and fat-free. Bins emptied into aluminium wheelie bin and recycling bins in car park. Where furniture, cutlery or crockery has been moved between cottages (in multiple cottage bookings) they should be returned to the original cottage. We allow 1.5 hours cleaning for 2 person cottages, 2 hrs cleaning for 4 person cottages and 2.5 hours cleaning for 6 person cottages. If special cleaning is required beyond these allowances once you have left, it will be charged at £10 per hour.

Damages and Breakages

Please take care when staying in our property. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Website and Advertisements

The Owners aim to ensure that the information and descriptions provided are accurately conveyed on the official website (www.north-hill.co.uk) and any authorized third-party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities.

Privacy Policy

Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party.

Problems & Complaints

Every effort is made to ensure that you have an enjoyable holiday. If however, you have any problem or cause for complaint it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return. We cannot rectify things if you complain after you have left.

A warm welcome awaits you at North Hill Cottages.


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